TicketingPolicy » History » Version 2

Anonymous, 07/04/2007 01:22 PM

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= Ticketing Policy =
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This page describes how '''Users''' and '''Developers''' should use the ''trac'' ticketing system:
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== General Definitions ==
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 1. '''Ticket Type'''[[BR]] 
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  Describes the nature of a new ticket.
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  ||'''Defect''':      ||Anything that does not work as expected||
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  ||'''Enhancement''': ||An improvement over an existing feature||
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  ||'''Request''':     ||A new feature that should be added||
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  ||'''Task''':        ||Anything that does not fall into the categories above||
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 2. '''Priority'''[[BR]]
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  Describes the order in which the ticket should be dealt with.
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  ||'''blocker''':  ||Reduced functionality of parts of the system or the entire system until problem is fixed||
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  ||'''critical''': ||Security breach or severe loss of data due to the defect|| 
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  ||'''major''':    ||Defect with major impact '''OR''' big enhancement||
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  ||'''normal''':   ||Defect with normal impact '''OR''' medium enhancement||
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  ||'''minor''':    ||Defect with minor impact '''OR''' small enhancement||
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  ||'''trivial''':  ||Defect with little or no impact '''OR''' cosmetic enhancement||
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 3. '''Versioning'''[[BR]]
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  Describes the difference between milestones and versions.
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  ||'''Milestone'''||Planned version (future)  ||
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  ||'''Version'''  ||Released milestone (past)||
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== Users Policy ==
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Users should only need to set the '''Ticket Type''' and, in case of a defect, the corresponding '''Version'''.[[BR]]
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== Developers Policy ==
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Developers are to evaluate the '''Content''', '''Type''', and '''Version''' of a ticket, and assign a '''Developer''', '''Priority''', '''Component''', and '''Milestone'''.