ProCKSI

= Ticketing Policy =

This page describes how '''Users''' and '''Developers''' should use the ticketing system:

== General Definitions ==

===  Ticket Type ===

Describes the nature of a new ticket.

  ||'''Defect''':      ||Anything that does not work as expected||

  ||'''Enhancement''': ||An improvement over an existing feature||

  ||'''Request''':     ||A new feature that should be added||

  ||'''Task''':        ||Anything that does not fall into the categories above||

=== Priority ===

Describes the order in which the ticket should be dealt with.

  ||'''blocker''':  ||Reduced functionality of parts of the system or the entire system until problem is fixed||

  ||'''critical''': ||Security breach or severe loss of data due to the defect|| 

  ||'''major''':    ||Defect with major impact '''OR''' big enhancement||

  ||'''normal''':   ||Defect with normal impact '''OR''' medium enhancement||

  ||'''minor''':    ||Defect with minor impact '''OR''' small enhancement||

  ||'''trivial''':  ||Defect with little or no impact '''OR''' cosmetic enhancement||

=== Versioning ===

Describes conventions for naming milestones and versions.

  ||'''Milestone'''||Planned version (future)  ||

  ||'''Version'''  ||Released milestone (past) ||

'''Milestones''' are named according to the next '''Version''' number.[[BR]]

'''Keywords''' can be added to specify a special purpose of a '''Milestone'''/'''Version''', e.g. "usability", "performance"

== Ticket Handling ==

=== Opening new Tickets ===

Users only need to set the '''Ticket Type''' and the '''Version''' of the software to which the ticket applies. The '''Priority''' is optional and may be reassigned by one of the developers later. [[BR]]

Developers verify each ticket and, on acceptance, assign an '''Owner''', '''Priority''', '''Component''', and '''Milestone'''. If more information than given in the original ticket description is needed, its status should remain as '''new''' until acceptance/refusal is possible.

=== Referring to Tickets ===

Tickets can be referenced in the following way:[[BR]]

||Reference||!ticket:1, !issue:1, !bug:1, !#1

=== Closing and Referencing Tickets ===

Tickets should not be closed by hand, but automatically when committing the code changes to the SVN repository, referring to the ticket numbers as follows:[[BR]]

{{{COMMAND list-of-tickets}}}

||{{{COMMAND}}}   || close | closed | closes | fix | fixed | fixes ||

||                || references | refs | addresses | re | see ||

||list-of-tickets || !ticket:1, !ticket:2, ...      ||

||                || !ticket:1 & !ticket:2 & ...    ||

||                || !ticket:1 and !ticket:2 and ...||

'''Example:'''[[BR]]

The following example will close tickets !#10 and !#12, and add a note to ticket !#12.

{{{Changed blah and foo to do this or that. Fixes #10 and #12, and refs ticket:12.}}}