ReportingIssues » History » Version 1
Version 1/11
-
Next ยป -
Current version
Anonymous, 07/04/2007 03:41 PM
= Ticketing Howto =
This page describes how '''Users''' can easily manage ProCKSI's ticketing system.
General Definitions=== Ticket Type ===
Describes the '''nature''' of a new ticket.
| '''Defect''': | Anything that does not work as expected | |||
| '''Enhancement''': | An improvement over an existing feature | |||
| '''Request''': | A new feature that should be added | |||
| '''Task''': | Anything that does not fall into the categories above |
=== Priority ===
Describes the '''importance''' of the reported Defect, Enhancement, Request, or Task.
| '''blocker''': | Reduced functionality of parts of the system or the entire system until problem is fixed | |||||||||
| '''critical''': | Security breach or severe loss of data due to the defect | |
'''major''': | Defect with major impact '''OR''' big enhancement | ||||||
| '''normal''': | Defect with normal impact '''OR''' medium enhancement | |||||||||
| '''minor''': | Defect with minor impact '''OR''' small enhancement | |||||||||
| '''trivial''': | Defect with little or no impact '''OR''' cosmetic enhancement |
=== Version ===
For '''Defects''', the corresponding '''Version''' should be given where the problem occured the first time.BR
For Requests and Enhancements, the Version field should be left blank.