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Anonymous, 07/04/2007 03:47 PM
= Ticketing Howto =
This page describes how '''Users''' can easily manage ProCKSI's ticketing system.
General Definitions=== Ticket Type ===
Describes the '''nature''' of a new ticket.
| '''Defect''' | Anything that does not work as expected | |||
| '''Enhancement''' | An improvement over an existing feature | |||
| '''Request''' | A new feature that should be added | |||
| '''Task''' | Anything that does not fall into the categories above |
=== Priority ===
Describes the '''importance''' of the reported Defect, Enhancement, Request, or Task.
| '''blocker''' | Reduced functionality of parts of the system or the entire system until problem is fixed | |||||||||
| '''critical''' | Security breach or severe loss of data due to the defect | |
'''major''' | Defect with major impact '''OR''' big enhancement | ||||||
| '''normal''' | Defect with normal impact '''OR''' medium enhancement | |||||||||
| '''minor''' | Defect with minor impact '''OR''' small enhancement | |||||||||
| '''trivial''' | Defect with little or no impact '''OR''' cosmetic enhancement |
Assigning a '''Priority''' is optional and does not reflect the order in which the developers deal with this ticket.
=== Version ===
For '''Defects''', the corresponding '''Version''' should be given where the problem occured the first time.BR
For Requests and Enhancements, the Version field should be left blank.