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Anonymous, 07/04/2007 03:47 PM

= Ticketing Howto =

This page describes how '''Users''' can easily manage ProCKSI's ticketing system.

General Definitions

=== Ticket Type ===
Describes the '''nature''' of a new ticket.

'''Defect''' Anything that does not work as expected
'''Enhancement''' An improvement over an existing feature
'''Request''' A new feature that should be added
'''Task''' Anything that does not fall into the categories above

=== Priority ===
Describes the '''importance''' of the reported Defect, Enhancement, Request, or Task.

'''blocker''' Reduced functionality of parts of the system or the entire system until problem is fixed
'''critical''' Security breach or severe loss of data due to the defect
'''major''' Defect with major impact '''OR''' big enhancement
'''normal''' Defect with normal impact '''OR''' medium enhancement
'''minor''' Defect with minor impact '''OR''' small enhancement
'''trivial''' Defect with little or no impact '''OR''' cosmetic enhancement

Assigning a '''Priority''' is optional and does not reflect the order in which the developers deal with this ticket.

=== Version ===
For '''Defects''', the corresponding '''Version''' should be given where the problem occured the first time.BR
For Requests and Enhancements, the Version field should be left blank.