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Anonymous, 07/04/2007 03:41 PM

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= Ticketing Howto =
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This page describes how '''Users''' can easily manage ProCKSI's ticketing system.
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== General Definitions ==
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===  Ticket Type ===
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Describes the '''nature''' of a new ticket.
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  ||'''Defect''':      ||Anything that does not work as expected||
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  ||'''Enhancement''': ||An improvement over an existing feature||
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  ||'''Request''':     ||A new feature that should be added||
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  ||'''Task''':        ||Anything that does not fall into the categories above||
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=== Priority ===
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Describes the '''importance''' of the reported Defect, Enhancement, Request, or Task.
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  ||'''blocker''':  ||Reduced functionality of parts of the system or the entire system until problem is fixed||
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  ||'''critical''': ||Security breach or severe loss of data due to the defect|| 
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  ||'''major''':    ||Defect with major impact '''OR''' big enhancement||
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  ||'''normal''':   ||Defect with normal impact '''OR''' medium enhancement||
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  ||'''minor''':    ||Defect with minor impact '''OR''' small enhancement||
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  ||'''trivial''':  ||Defect with little or no impact '''OR''' cosmetic enhancement||
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=== Version ===
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For '''Defects''', the corresponding '''Version''' should be given where the problem occured the first time.[[BR]]
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For Requests and Enhancements, the Version field should be left blank.