ProCKSI

h1. = Ticketing Howto

=

This page describes how *Users* '''Users''' can easily manage [[ProCKSI]]'s ProCKSI's ticketing system for:

for:[[BR]]
* Reporting problems or defects

* Requesting enhancements or new features

Create a [/projects/procksi/simpleticket New Ticket] now.

h2.

== Ticket Formating

==
Tickets can be easily formatted using the special [[WikiFormatting|Wiki Formatting]] [wiki:WikiFormatting Wiki Formatting] rules.

h2.

== Ticket Type

==
Describes the *nature* '''nature''' of a new ticket.

||*Defect* ||'''Defect''' ||Anything that does not work as expected||
||*Enhancement* ||'''Enhancement''' ||An improvement over an existing feature||
||*Request* ||'''Request''' ||A new feature that should be added||
||*Task* ||'''Task''' ||Anything that does not fall into the categories above||

h2.

== Priority

==
Describes the *importance* '''importance''' of the reported Defect, Enhancement, Request, or Task.

||*blocker* ||'''blocker''' ||Reduced functionality of parts of the system or the entire system until problem is fixed||
||*critical* ||'''critical''' ||Security breach or severe loss of data due to the defect||
||*major* ||'''major''' ||Defect with major impact *OR* '''OR''' big enhancement||
||*normal* ||'''normal''' ||Defect with normal impact *OR* '''OR''' medium enhancement||
||*minor* ||'''minor''' ||Defect with minor impact *OR* '''OR''' small enhancement||
||*trivial* ||'''trivial''' ||Defect with little or no impact *OR* '''OR''' cosmetic enhancement||

Assigning a *Priority* '''Priority''' is optional and does not reflect the order in which the developers deal with this ticket.

h2.

== Version

==
For *Defects*, '''Defects''', the corresponding *Version* '''Version''' should be given where the problem occured the first time.

time.[[BR]]
For Requests and Enhancements, the Version field should be left blank.