ReportingIssues » History » Version 9
This page describes how Users can easily manage ProCKSI's ticketing system for:
- Reporting problems or defects
- Requesting enhancements or new features
Create a [/projects/procksi/simpleticket New Ticket] now.
Tickets can be easily formatted using the special Wiki Formatting rules.
Describes the nature of a new ticket.
|Defect||Anything that does not work as expected|
|Enhancement||An improvement over an existing feature|
|Request||A new feature that should be added|
|Task||Anything that does not fall into the categories above|
Describes the importance of the reported Defect, Enhancement, Request, or Task.
|blocker||Reduced functionality of parts of the system or the entire system until problem is fixed|
|critical||Security breach or severe loss of data due to the defect||
||major||Defect with major impact OR big enhancement|
|normal||Defect with normal impact OR medium enhancement|
|minor||Defect with minor impact OR small enhancement|
|trivial||Defect with little or no impact OR cosmetic enhancement|
Assigning a Priority is optional and does not reflect the order in which the developers deal with this ticket.
For Defects, the corresponding Version should be given where the problem occured the first time.
For Requests and Enhancements, the Version field should be left blank.