Ticketing Howto¶

This page describes how Users can easily manage ProCKSI's ticketing system for:

• Reporting problems or defects
• Requesting enhancements or new features

Create a [/projects/procksi/simpleticket New Ticket] now.

Ticket Formating¶

Tickets can be easily formatted using the special Wiki Formatting rules.

Ticket Type¶

Describes the nature of a new ticket.

	Defect		Anything that does not work as expected
	Enhancement		An improvement over an existing feature
	Request		A new feature that should be added
	Task		Anything that does not fall into the categories above

Priority¶

Describes the importance of the reported Defect, Enhancement, Request, or Task.

	blocker		Reduced functionality of parts of the system or the entire system until problem is fixed
	critical		Security breach or severe loss of data due to the defect				major		Defect with major impact OR big enhancement
	normal		Defect with normal impact OR medium enhancement
	minor		Defect with minor impact OR small enhancement
	trivial		Defect with little or no impact OR cosmetic enhancement

Assigning a Priority is optional and does not reflect the order in which the developers deal with this ticket.

Version¶

For Defects, the corresponding Version should be given where the problem occured the first time.

For Requests and Enhancements, the Version field should be left blank.