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Anonymous, 07/19/2007 11:01 AM

Ticketing Howto

This page describes how Users can easily manage ProCKSI's ticketing system for:

  • Reporting problems or defects
  • Requesting enhancements or new features

Create a [/projects/procksi/simpleticket New Ticket] now.

Ticket Formating

Tickets can be easily formatted using the special Wiki Formatting rules.

Ticket Type

Describes the nature of a new ticket.

Defect Anything that does not work as expected
Enhancement An improvement over an existing feature
Request A new feature that should be added
Task Anything that does not fall into the categories above


Describes the importance of the reported Defect, Enhancement, Request, or Task.

blocker Reduced functionality of parts of the system or the entire system until problem is fixed
critical Security breach or severe loss of data due to the defect
major Defect with major impact OR big enhancement
normal Defect with normal impact OR medium enhancement
minor Defect with minor impact OR small enhancement
trivial Defect with little or no impact OR cosmetic enhancement

Assigning a Priority is optional and does not reflect the order in which the developers deal with this ticket.


For Defects, the corresponding Version should be given where the problem occured the first time.

For Requests and Enhancements, the Version field should be left blank.