ProCKSI

= Ticketing Howto =

This page describes how '''Users''' can easily manage ProCKSI's ticketing system.

== General Definitions ==

=== Ticket Type ===
Describes the '''nature''' of a new ticket.

||'''Defect''' ||'''Defect''': ||Anything that does not work as expected||
||'''Enhancement''' ||'''Enhancement''': ||An improvement over an existing feature||
||'''Request''' ||'''Request''': ||A new feature that should be added||
||'''Task''' ||'''Task''': ||Anything that does not fall into the categories above||

=== Priority ===
Describes the '''importance''' of the reported Defect, Enhancement, Request, or Task.

||'''blocker''' ||'''blocker''': ||Reduced functionality of parts of the system or the entire system until problem is fixed||
||'''critical''' ||'''critical''': ||Security breach or severe loss of data due to the defect||
||'''major''' ||'''major''': ||Defect with major impact '''OR''' big enhancement||
||'''normal''' ||'''normal''': ||Defect with normal impact '''OR''' medium enhancement||
||'''minor''' ||'''minor''': ||Defect with minor impact '''OR''' small enhancement||
||'''trivial''' ||'''trivial''': ||Defect with little or no impact '''OR''' cosmetic enhancement||

Assigning a '''Priority''' is optional and does not reflect the order in which the developers deal with this ticket.

=== Version ===
For '''Defects''', the corresponding '''Version''' should be given where the problem occured the first time.[[BR]]
For Requests and Enhancements, the Version field should be left blank.