ProCKSI

= Ticketing Howto =

This page describes how '''Users''' can easily manage ProCKSI's ticketing system.

== General Definitions ==

===  Ticket Type ===

Describes the '''nature''' of a new ticket.

  ||'''Defect'''      ||Anything that does not work as expected||

  ||'''Enhancement''' ||An improvement over an existing feature||

  ||'''Request'''     ||A new feature that should be added||

  ||'''Task'''        ||Anything that does not fall into the categories above||

=== Priority ===

Describes the '''importance''' of the reported Defect, Enhancement, Request, or Task.

  ||'''blocker'''  ||Reduced functionality of parts of the system or the entire system until problem is fixed||

  ||'''critical''' ||Security breach or severe loss of data due to the defect|| 

  ||'''major'''    ||Defect with major impact '''OR''' big enhancement||

  ||'''normal'''   ||Defect with normal impact '''OR''' medium enhancement||

  ||'''minor'''    ||Defect with minor impact '''OR''' small enhancement||

  ||'''trivial'''  ||Defect with little or no impact '''OR''' cosmetic enhancement||

Assigning a '''Priority''' is optional and does not reflect the order in which the developers deal with this ticket.

=== Version ===

For '''Defects''', the corresponding '''Version''' should be given where the problem occured the first time.[[BR]]

For Requests and Enhancements, the Version field should be left blank.