ReportingIssues » History » Version 8

Anonymous, 07/19/2007 11:01 AM

1 1 Anonymous
= Ticketing Howto =
2 1 Anonymous
3 6 Anonymous
This page describes how '''Users''' can easily manage ProCKSI's ticketing system for:[[BR]]
4 7 Anonymous
 * Reporting problems or defects
5 7 Anonymous
 * Requesting enhancements or new features
6 1 Anonymous
7 8 Anonymous
Create a [/projects/procksi/simpleticket New Ticket] now.
8 5 Anonymous
9 4 Anonymous
== Ticket Formating ==
10 4 Anonymous
Tickets can be easily formatted using the special [wiki:WikiFormatting Wiki Formatting] rules.
11 4 Anonymous
12 4 Anonymous
13 3 Anonymous
==  Ticket Type ==
14 1 Anonymous
Describes the '''nature''' of a new ticket.
15 1 Anonymous
16 2 Anonymous
  ||'''Defect'''      ||Anything that does not work as expected||
17 1 Anonymous
  ||'''Enhancement''' ||An improvement over an existing feature||
18 2 Anonymous
  ||'''Request'''     ||A new feature that should be added||
19 2 Anonymous
  ||'''Task'''        ||Anything that does not fall into the categories above||
20 1 Anonymous
21 3 Anonymous
== Priority ==
22 1 Anonymous
Describes the '''importance''' of the reported Defect, Enhancement, Request, or Task.
23 1 Anonymous
24 2 Anonymous
  ||'''blocker'''  ||Reduced functionality of parts of the system or the entire system until problem is fixed||
25 2 Anonymous
  ||'''critical''' ||Security breach or severe loss of data due to the defect|| 
26 2 Anonymous
  ||'''major'''    ||Defect with major impact '''OR''' big enhancement||
27 2 Anonymous
  ||'''normal'''   ||Defect with normal impact '''OR''' medium enhancement||
28 1 Anonymous
  ||'''minor'''    ||Defect with minor impact '''OR''' small enhancement||
29 2 Anonymous
  ||'''trivial'''  ||Defect with little or no impact '''OR''' cosmetic enhancement||
30 2 Anonymous
31 2 Anonymous
Assigning a '''Priority''' is optional and does not reflect the order in which the developers deal with this ticket.
32 1 Anonymous
33 3 Anonymous
== Version ==
34 1 Anonymous
For '''Defects''', the corresponding '''Version''' should be given where the problem occured the first time.[[BR]]
35 1 Anonymous
For Requests and Enhancements, the Version field should be left blank.