ReportingIssues » History » Version 9
Anonymous, 07/19/2007 11:01 AM
h1. Ticketing Howto
This page describes how *Users* can easily manage [[ProCKSI]]'s ticketing system for:
* Reporting problems or defects
* Requesting enhancements or new features
Create a [/projects/procksi/simpleticket New Ticket] now.
h2. Ticket Formating
Tickets can be easily formatted using the special [[WikiFormatting|Wiki Formatting]] rules.
h2. Ticket Type
Describes the *nature* of a new ticket.
||*Defect* ||Anything that does not work as expected||
||*Enhancement* ||An improvement over an existing feature||
||*Request* ||A new feature that should be added||
||*Task* ||Anything that does not fall into the categories above||
Describes the *importance* of the reported Defect, Enhancement, Request, or Task.
||*blocker* ||Reduced functionality of parts of the system or the entire system until problem is fixed||
||*critical* ||Security breach or severe loss of data due to the defect||
||*major* ||Defect with major impact *OR* big enhancement||
||*normal* ||Defect with normal impact *OR* medium enhancement||
||*minor* ||Defect with minor impact *OR* small enhancement||
||*trivial* ||Defect with little or no impact *OR* cosmetic enhancement||
Assigning a *Priority* is optional and does not reflect the order in which the developers deal with this ticket.
For *Defects*, the corresponding *Version* should be given where the problem occured the first time.
For Requests and Enhancements, the Version field should be left blank.