ProCKSI

h1. Ticketing Howto

This page describes how *Users* can easily manage [[ProCKSI]]'s ticketing system for:

* Reporting problems or defects

* Requesting enhancements or new features

Create a [/projects/procksi/simpleticket New Ticket] now.

h2. Ticket Formating

Tickets can be easily formatted using the special [[WikiFormatting|Wiki Formatting]] rules.

h2.  Ticket Type

Describes the *nature* of a new ticket.

  ||*Defect*      ||Anything that does not work as expected||

  ||*Enhancement* ||An improvement over an existing feature||

  ||*Request*     ||A new feature that should be added||

  ||*Task*        ||Anything that does not fall into the categories above||

h2. Priority

Describes the *importance* of the reported Defect, Enhancement, Request, or Task.

  ||*blocker*  ||Reduced functionality of parts of the system or the entire system until problem is fixed||

  ||*critical* ||Security breach or severe loss of data due to the defect|| 

  ||*major*    ||Defect with major impact *OR* big enhancement||

  ||*normal*   ||Defect with normal impact *OR* medium enhancement||

  ||*minor*    ||Defect with minor impact *OR* small enhancement||

  ||*trivial*  ||Defect with little or no impact *OR* cosmetic enhancement||

Assigning a *Priority* is optional and does not reflect the order in which the developers deal with this ticket.

h2. Version

For *Defects*, the corresponding *Version* should be given where the problem occured the first time.

For Requests and Enhancements, the Version field should be left blank.