ProCKSI

h1. Reporting issues

This page describes how *Users* can easily manage ProCKSI's issues to:

* report problems or defects,

* requesting enhancements or new features

* ask for support

Create a "New Issue":/projects/procksi/issues/new now.

h2. Formatting

Issue description can be easily formatted using the "Wiki Syntax":https://projects.ico2s.org/help/wiki_syntax.html.

h2. Issue types

The *tracker* field describes the *nature* of an issue.

  ||*Bug*         ||Anything that does not work as expected||

  ||*Enhancement* ||An improvement over an existing feature||

  ||*Feature*     ||A new feature that should be added||

  ||*Task*        ||Anything that does not fall into the categories above||

  ||*Support*     ||Request for user support||

h2. Priority

Describes the *importance* of the reported issue.

  ||*immediate* ||Reduced functionality of parts of the system or the entire system until problem is fixed||

  ||*urgent*    ||Security holes or data loss due to the defect|| 

  ||*high*      ||Defect with major impact *OR* big enhancement||

  ||*normal*    ||Defect with normal impact *OR* medium enhancement||

  ||*low*       ||Defect with minor impact *OR* small enhancement||

Assigning a *Priority* is optional and does not reflect the order in which the developers deal with the issue.

h2. Version

For *Bugs*, the corresponding ProCKSI *version* should be given (where the problem was found).

For Features and Enhancements, the version field should be left blank.